Talent Development Senior Analyst

Salesforce is the #1 AI CRM, focused on driving customer success through innovation and technology. The Talent Development Senior Analyst will support the execution and operational excellence of Talent Development programs, ensuring seamless delivery and high-quality execution across various initiatives.

Responsibilities:

• Own and manage core operational workflows supporting Talent Development programs
• Manage enrollment, participant tracking, communications, and documentation across multiple initiatives
• Maintain and update systems related to career paths, learning records, and program tracking
• Support the documentation, version control, and system updates for leveling guides and career path frameworks
• Develop and manage communications templates and standardized assets for program launches and updates
• Ensure operational readiness for program delivery (participant lists, materials, documentation, timelines, meeting rooms and logistics)
• Maintain clear and organized documentation repositories and process guides
• Identify opportunities to streamline operational workflows through automation, AI-enabled tools, and process redesign to improve speed, accuracy, and scalability
• Provide onsite support for in-person learning programs, including setup, logistics coordination, materials preparation, and day-of execution support during delivery
• Support the project management of Talent Development initiatives using tools such as Asana and Slack
• Track deliverables, timelines, and dependencies across stakeholders
• Identify risks, gaps, or delays and proactively escalate or propose solutions
• Coordinate cross-functional efforts between Talent Development, Ops, and business stakeholders
• Contribute to continuous improvement of processes, templates, and operational standards
• Proactively seek ways to reduce manual effort, eliminate redundancies, and increase execution speed while maintaining quality
• Serve as an operational point of contact for participants and internal stakeholders
• Track and support ongoing communications and program updates
• Ensure clarity, professionalism, and consistency across participant touchpoints
• Support internal help channels, triaging requests and ensuring timely resolution or escalation
• Gather feedback and operational insights to improve future experiences
• Leverage AI-assisted tools where appropriate to enhance communications quality, responsiveness, and turnaround time
• Maintain accurate participant and program data across systems
• Pull and analyze reports to track enrollment, completion, and engagement metrics
• Support measurement processes and dashboard updates
• Identify trends or operational improvements through data analysis
• Ensure data accuracy and integrity across tools and documentation
• Explore AI-driven reporting, summarization, and analytics tools to accelerate insight generation and improve decision support