Key skills
Business Systems AnalysisAgile deliveryUser story developmentBacklog refinementAcceptance criteria definitionUser Acceptance Testing (UAT)Release readinessConfiguration-driven systemsFeature flagsAzure DevOpsProduction supportCross-functional facilitationGoAIAzureServiceNowAgileProduct ManagementCommunication
About this role
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. The Business Unit Systems Analyst, Product Delivery & Operational Readiness serves as a key connector between business strategy and technology, driving innovation and operational readiness by translating complex business needs into execution-ready requirements.
Responsibilities:
- Own end‑to‑end user story creation for Product Manager–defined features, including scope, acceptance criteria, dependencies, and success measures
- Translate business features into sprint‑ready stories while Product Management retains feature definition and prioritization
- Lead backlog refinement, resolve ambiguity, and align Product, Engineering, QA, and business stakeholders prior to sprint commitment
- Maintain story readiness standards and refinement artifacts in Azure DevOps as the single source of truth
- Own UAT support and operational readiness for all production releases in partnership with BPM UAT and ITQA teams
- Triage UAT and QA defects, support release documentation, and provide validation evidence for go/no‑go decisions
- Define, document, and validate configuration logic, mappings, feature flags, and setup for scalable solutions
- Support modernization and maintenance of systems, including migrations from legacy platforms
- Provide Tier 2 production support, resolving incidents tied to requirements or configuration gaps and supporting release readiness
- Participate in 24/7 production support oversight and continuous learning through emerging technologies and AI‑enabled tools
Requirements:
- Minimum of 5 years of experience in Business Systems Analysis or Technical BSA roles within Agile delivery environments
- Demonstrated expertise in owning user stories, backlog refinement, and defining clear acceptance criteria
- Proven experience supporting User Acceptance Testing (UAT), release readiness, and go/no‑go decision processes
- Hands‑on experience with configuration‑driven systems, including mappings, parameters, and feature flags
- Advanced proficiency in Azure DevOps (ADO) for backlog management, refinement, and end‑to‑end traceability
- Strong analytical, communication, and cross‑functional facilitation skills with the ability to drive alignment
- Strong knowledge of departmental models, standards, and principles, with the ability to apply them to create clear, accurate, and audience‑appropriate documentation
- A minimum of 4 years of experience in a Business Analyst or Business Systems Analyst role
- 7 or more years of experience within insurance, mortgage, or financial services environments
- At least 3 years of experience working with web‑based software applications or documentation and workflow tools, including: Helpjuice, ServiceNow, Azure DevOps (ADO)