Technical Communication Specialist
Ridgemont, NY, United States
Contract
1 week ago
$30 - $34 USD
Key skills
Java
About this role
The Position:
- Produces technical publications and communications to support the safe and effective use and servicing of client's Products.
- Projects may include technical manuals, online content, product labeling and instructions for use, communications and presentations delivered in various formats.
- Gathers and organizes technical information from various sources.
- Develops, writes, edits, manages review/approval, and proofreads complex materials for internal and external customers.
- Reviews and analyzes publication/labeling effectiveness and efficiency including verification/validation.
- Follows established change control procedures.
- Ensures publications adhere to established standards of style and format and meet regulatory requirements.
- Reviews published materials and recommended revisions or changes in scope, format, and content.
- Adheres to project timelines and communicates/escalates potential impacts to project schedules.
- Investigates and resolves or escalates customer complaints and concerns and responds to non-standard inquiries.
- Participates in special projects as assigned.
- Perform other work-related duties as assigned.
Required Skills:
- A minimum of an associate's degree in Technical Writing, Communications, Medical Technology, Biology or Engineering with technical writing experience or equivalent is required.
- A minimum of 3 years of relevant work experience is required.
- The individuals must be able to represent the Technical Publications group on cross-functional teams and be comfortable interacting with Engineering, Research & Development, Regulatory, Quality, Customer Support, IT professionals and upper levels of management.
- Must be proven team player, self-motivated, able to prioritize workload with minimal supervision, manage multiple projects simultaneously and work under tight deadlines.
- Excellent written and verbal communications skills and strong computer skills are required.
- Experience in HTML, XML, DITA, FrameMaker, Microsoft Office and the creation of online documentation using topic-based authoring.
Preferred Skills:
- A bachelor's degree is preferred.
- Experience working in a regulated environment
- Experience with content management systems, CSS and system design
- Knowledge of animation tools and Java scripting
- Experience working with translated publications
- Knowledge of client's products will be a significant advantage
- Experience in website design/authoring tools
- The Work Environment Traditional office workspace or remotely
The Physical Demands:
- Sitting
- Repetitive movements of hand(s)
- Fingering (Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm)
- Computer