ServiceNow Solutions Architect

Job Title: ServiceNow Solutions Architect
Job Type: Full Time/Contracts
Location: Columbus, OH --100% onsite


Job Summary:
Core Responsibilities

Architectural Leadership: Define and oversee the technical roadmap for the enterprise ServiceNow instance. Ensure all design decisions align with Common Service Data Model (CSDM) standards to minimize technical debt and maximize long-term scalability.

Expert Development: Translate high-level requirements into functional solutions. Design and build custom scoped applications, advanced Business Rules, Script Includes, UI Actions, and Client Scripts using core JavaScript and Glide APIs.

FedRAMP & Security: Serve as the technical authority for security within a FedRAMP-authorized environment. Implement and maintain robust security protocols and ensure all custom configurations meet strict compliance requirements.

Platform Optimization: Act as a force multiplier by troubleshooting complex workflows, mentoring internal teams on best practices, and driving digital transformation through service optimization.

Ideal Candidate Profile

Dual-Threat Proficiency: Proven ability to oscillate seamlessly between high-level architectural strategy and deep, code-level development.

Public Sector Experience: Demonstrable experience working within a FedRAMP-authorized environment and understanding the unique compliance constraints of the public sector.

Technical Mastery: Expert-level proficiency in JavaScript, the Glide API suite, and the full lifecycle of scoped application development.

Strategic Mindset: Ability to define platform standards that ensure a scalable, secure, and future-proof instance.