Collector

Description

Position Summary:

The Collector is responsible for ensuring the integrity, accuracy, confidentiality, and maintenance of student financial records in compliance with all state, accrediting and federal regulations and should be able to respond to student inquiries regarding a student ledger, financial aid awards, and payments due.

Essential Duties and Responsibilities:

Collections (90%) 

• Run monthly reports to identify students with unresolved balances.
• Contact withdrawn students and advise students regarding any unresolved balance. 
• Manage the out-of-school balance portfolio.
• Maintain and update list of out of school balances and coordinate written, electronic and oral communication to collect on those balances.
• Review of any outgoing checks to students to ensure accuracy.
• Work with active students and coordinate a meeting to come to the Business Office
• Coordinate the posting of tuition and apply tuition adjustments per the organization’s guidelines.

Daily Duties

• Good customer service
• Advise students of late payments, help them set up payment plans and keep detailed records. 
• Outstanding interpersonal and community relations skills and the ability to communicate and work effectively within a diverse community.
• Process payments.
• Prepare and submit invoices for payments.
• Research payments discrepancies.
• Complete graduate clearance forms and devise a plan to coordinate collections post-graduation.
• Monitor unpaid enrollment fees and monitor deferred enrollment fees.
• Monitor transcript request clearance process.
• Review tuition billing (Monthly & Annual Review).
• Assist with distributing and answering questions regarding the student 1098T. 
• Counsel students on potential implications of prematurely withdrawing from school – process to be included in the withdrawal process.
• Ability to perform with a high degree of diplomacy, confidentiality, and professionalism required. 
• Can meet with students to provide general information on how to apply for federal student aid.
• Regular and reliable attendance.
• Comply with all governmental regulations and standards of accreditation.
• Perform other duties and responsibilities as assigned.

Requirements

Skills and Qualifications:

Strong computer skills in data management and word processing.

Strong time management skills.

Ability to multi-task in a fast-paced professional environment.

Intermediate Microsoft Excel skills, with the ability to manipulate and analyze large sets of data.

A willingness to follow high ethical standards.

Knowledge of financial/business analysis techniques.

Education/Experience:

A minimum of one year of office administration pr accounts receivable experience, maintaining business or accounting records. 

Associate degree in Business Administration or accounting from an accredited college or university or equivalent preferred.

Supervisory Responsibilities:  

None.  

Physical Demands:  

The physical demands are those required in a professional office setting and higher education environment: communicating with students and staff, demonstrating procedures and techniques, and getting to and from appropriate classrooms and offices. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.

Working Environment:  

Professional office setting: moderate noise levels; controlled indoor climate. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Location:  

This is an onsite position located at the Fort Lauderdale Campus. Reliable transportation required.