HVAC Customer Service Specialist- Remote

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions. They are seeking an HVAC Customer Service Specialist to provide technical and application support for the Fireye product range, including training and development of product materials.

Responsibilities:

• Provide expertise in all Fireye products and applications, and provide telephone support to end users and distributors / OEM’s as required, tracking calls via standard call report with date, case #, customer info, reported problem, and resolution
• Coordinate / hold national training classes on Nexus, Primeline, and ASCD Products in conjunction with direction from the RSM’s / Strategic Marketing Manager
• Work with Marketing to develop PowerPoint presentations and internet videos on the installation / operation of Fireye Products
• Assist the Senior Manager Customer Support in soliciting market information such as competitive data, installation information, and customer database management
• Work with Senior Manager Customer Support and Regional Sales Managers to produce product launch materials and documentation, and establish and develop product and market advertising and promotional programs for the specific product line, including writing articles and submitting papers to Conferences as requested
• Provide support to the annual Sales conference, including the development and delivery of product training modules
• Create, deploy, and maintain technical support policies
• Perform other duties assigned by the Senior Manager Customer Support

Requirements:

• HS Diploma or GED
• 2+ years of technical HVAC service experience with an understanding of flame safeguard and combustion controls
• 1+ years of experience working with Microsoft Office Suite
• Associates Degree in an HVAC discipline
• Ability to communicate (both verbal and written) with all levels of management and staff
• Excellent interpersonal communication skills
• Self starter and team player