Bilingual Business Process Analyst - Remote

UnitedHealthcare is committed to simplifying the health care experience and creating healthier communities. The Bilingual Business Process Analyst role involves managing the translation of benefit and transactional materials between English and Spanish, ensuring accuracy and adherence to compliance standards.

Responsibilities:

• Work in a cross-functional and fast-paced team to manage the translation of marketing and member benefit materials into different languages and alternate formats
• Ability to independently manage multiple tasks and projects with minimal supervision
• Project Management duties including receipt, review, translation, or delegation to one of several Language Service Providers
• Coordinate and retrieve multiple price quotes for translation, formatting, and other ancillary fees along with service delivery and risk assessment before awarding projects accordingly
• Work with upstream requesters and downstream Vendor contacts to meet project deliverables while ensuring both requester and vendors are meeting requirements
• Perform comprehensive and/or partial reviews of initial translated files or audio files against source files
• Flag appropriate Linguistic, Compliance or Formatting related defects, note suggested edits and work with in-house or third-party Language Service Providers on suggested edits
• Update your project tracker(s) accordingly and accurately throughout each day and for each project assigned
• Reconcile Invoice details, amounts and GL codes used for billing each project at the beginning of each month for the prior month billing period and point out inconsistencies accordingly to billing vendor
• Provide administrative support for the team by completing internal inspection audits following department procedures
• Log daily productivity and defective counts in department Database
• If instructed, monitor and record time-study data related to each testing project
• May also include project support of new technology testing and implementation where it involves Translation Memory, Style Guide, Glossary updates, Project Intake site, including User Acceptance Testing
• Assist with peer or new Employee training as needed
• Work and collaborate with other team members from time to time
• Provide flexibility to assist with other assignments as needed

Requirements:

• 2+ years of professional experience driving tasks/projects to completion within set deadlines
• 1+ years of experience in project management experience or equivalent experience in Linguistic Services
• 1+ years of experience with Healthcare or Medical related materials, acronyms or terms and CMS compliance requirements for materials and data security including protected health information
• Intermediate level proficiency with Excel and Word
• Ability to be detail oriented and solid organizational and communication skills
• Bilingual (English and Spanish). Fluent with both written and verbal business professional skills
• 1+ years of experience with User Acceptance or application Testing
• 1+ years of experience with Smartsheet
• 1+ years of project management experience
• Experience performing material creation, translation services and/or User Acceptance Testing
• Proven knowledge and prior use of Pivot Table, Countif, and V-Lookup functions within Excel
• Proven knowledge of healthcare related documentation including benefit, transactional and marketing materials
• Experience with Access, ECG Quick Connect, PowerPoint, Visio, Adobe PDF, Outlook, Power Automate, Power Business Intelligence and MS Teams applications
• Ability to be approachable and possess a positive team-oriented nature
• Ability to build and establish positive working relationships with customers, vendors, leadership
• Ability to be flexible to work OT during peak months (Jun thru Aug and/or Nov/Dec)
• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy