Mass Market Solutions Engineer

Zoom is a company that focuses on providing a collaboration platform for the enterprise. They are seeking a Mass Market Solutions Engineer to design communication solutions, conduct demonstrations, and translate customer needs into technical solutions while collaborating cross-functionally within the company.

Responsibilities:

• Designing next generation communication solutions for Zoom customers
• Conducting demonstrations and POCs (proof of concept) for prospective and existing Zoom customers
• Translating customer problems into technical solutions and business outcomes
• Communicating strategic value of Zoom over competitive offers
• Preparing responses to RFQ/RFPs
• Assisting in the scoping of professional services engagements
• Working cross-functionally within Zoom to deliver customer happiness
• Driving Zoom product direction and innovation
• Learning and growing with Zoom’s platform as it constantly and rapidly evolves

Requirements:

• 5+ years of technical experience in SaaS technologies SaaS Collaboration Sales, Customer Success, or Tech Support experience (i.e. conferencing, voice, UCaaS, CCaaS)
• Exceptional ability to communicate complex technical concepts clearly and effectively across diverse audiences—from technical experts to business stakeholders—in both intimate settings and large-scale presentations
• Understanding of solution sales and the sales cycle
• Be flexible and able to function in a high growth environment
• Be adaptive to the rapid changes and enhancements of a UCaaS solution across all product lines
• Typically requires Bachelor of Science (BS) / Bachelor of Engineering (BE) or equivalent
• Experience in customer facing technical role is preferred
• Knowledge of traditional voice communications systems and applications
• Working knowledge of packet captures - how to read and decipher
• End-to-end IT systems knowledge
• Formulate and communicate a technical solution / vision
• Understand Zoom partner and ecosystem partners, products and applications
• Competitive knowledge in UCaaS and ISV market