Salesforce Project Manager

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand. They are seeking a highly analytical and collaborative Salesforce Scrum Master and Project Manager to provide agile facilitation, project management, and Salesforce support for a customized, enterprise-level Salesforce environment.

Responsibilities:

• Facilitate daily standups, sprint planning, backlog refinement, sprint reviews, and retrospectives
• Support a structure of continuous improvement by managing retrospective actions to completion
• Remove impediments through proactive problem-solving and stakeholder coordination
• Oversee project planning, delivery timelines, and cross-team execution for Salesforce initiatives
• Identify, manage, and resolve complex cross-functional dependencies
• Ensure transparency of project status, risks, and release roadmaps
• Track and report progress against commitments, quality metrics, and delivery outcomes
• Maintain documentation of business processes, release notes, workflows, and program artifacts
• Work with stakeholders to understand needs and translate them into scalable solutions
• Facilitate UAT sessions and functional demonstrations across multiple teams
• Lead onboarding, training, and change-management activities
• Drive user adoption through structured communication and support
• Build positive team dynamics and strong relationships with customers, users, and technical staff

Requirements:

• Bachelor's degree + 5+ years experience across application development lifecycle, infrastructure engineering, or application hosting
• Minimum 3+ years as a business analyst
• 5+ years of Salesforce Administration experience (Sales Cloud and/or Service Cloud)
• Excellent analytical thinking, problem-solving, business analysis, communication, and documentation skills
• Experience working in Agile delivery environments as Scrum Master
• Strong working knowledge of Jira for backlog and sprint management
• Ability to foster a data-driven, structured Agile culture
• Demonstrated ability to balance team capacity, prioritization, quality, and deadlines
• Strong knowledge of Agile frameworks; ability to coach teams in Agile best practices
• Experience leading multi-functional project or scrum teams on complex, integrated platforms
• Strong leadership presence with accountability for end-to-end delivery
• Salesforce Admin Certification preferred
• Certified Scrum Master (CSM) and/or Agile Certified Practitioner (PMI-ACP)
• Experience with Salesforce configuration or implementation