Key skills
Communication
About this role
InteLogix is a company dedicated to empowering individuals and organizations to reach their full potential. They are seeking a Customer Service Representative who will be responsible for providing exceptional customer service, resolving inquiries, and guiding customers through solutions.
Responsibilities:
- Provide information about SNAP EBT transactions to customers
- Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
- Maintain a thorough understanding of products, services and policies to effectively assist customers
- Accurately document customer interactions and transactions across all tools/platforms
- Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
- Strive to exceed customer satisfaction goals and performance metrics
- Continuously seek opportunities to improve the customer experience and streamline processes
- Stay updated on product knowledge and industry trends to better assist customers
- Ability to work within the defined hours of operation with flexibility needed on weekends and holidays
Requirements:
- Must be 18 years of age or older
- High School Diploma or equivalent
- Bilingual Requirement: Must be fluent in both English and Spanish, with excellent verbal and written communication skills
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work
- Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
- Superb attendance, so you can be there when our customers need us
- High speed internet with an ethernet connection to the router (no satellite or hotspot) 10 Mbps download and 5 Mbps upload speed
- WiFi must be turned off at all times
- Windows Updates must be current
- Private and distraction free home work space with the ability to close a door
- Completion of drug screen
- Completion of background check
- Completion of fingerprints