Lead Product Manager – Customer Identity Access Management

Humana Inc. is a leading U.S. healthcare company seeking a Lead Product Manager to drive the strategy and development of their Customer Identity Access Management Platform. The role involves collaborating with various teams to deliver secure identity experiences while ensuring compliance with regulatory standards.

Responsibilities:

• Collaboratively design the multi‑year product strategy and vision for enterprise IAM, including CIAM, workforce IAM, authentication, authorization, credential management, and identity governance
• Translate long-term business and security needs into actionable roadmaps, OKRs, and measurable outcomes
• Champion zero trust, least privilege, and modern identity standards across the organization
• Lead cross-functional product development from concept to launch—including requirements, backlog management, feature prioritization, and release planning
• Work closely with Engineering to define technical capabilities such as MFA, SSO, passwordless authentication, identity proofing, session management, RBAC/ABAC, and governance workflows
• Partner with security architecture teams to ensure alignment to NIST, CIS, SOC2, HIPAA, and internal risk frameworks
• Develop detailed acceptance criteria, user stories, and epics in Agile/Scrum or SAFe environments
• Serve as a voice for IAM across enterprise stakeholders including Security, Compliance, Digital, Member Experience, Provider Experience, and Data Platforms
• Facilitate alignment between enterprise identity strategy and line-of-business initiatives (e.g., digital onboarding, omni-channel experiences, self-service, and data platforms)
• Collaboratively communicate roadmap updates, outcomes, value realization, and risk posture to senior leadership
• Define platform-level KPIs for IAM including authentication success rates, MFA enrollment/usage, account recovery success rates, fraud reduction, and identity-driven experience outcomes
• Use analytics, research, NPS/CSAT, friction heatmaps, and A/B testing to optimize identity flows
• Quantify business and security impact through metrics, experiments, and value realization frameworks

Requirements:

• 5+ years of product management experience; at least 2 years focused specifically on IAM, CIAM, Security, or related platform domains
• Strong experience driving platform capabilities at enterprise scale
• Demonstrated ability to manage complex technical products with multiple stakeholders
• In-depth knowledge of IAM concepts including: Authentication & MFA (including passwordless), Authorization (RBAC, ABAC, PBAC), Identity Lifecycle Management, SSO, SAML, OAuth2, OIDC, Directory services and identity stores, Identity proofing and verification workflows, Fraud prevention and risk-based authentication
• Understanding of zero-trust frameworks and modern identity architecture
• Experience with leading IAM platforms such as Okta, Auth0, ForgeRock, Azure AD/B2C, Ping, or similar
• Familiarity with regulatory and security frameworks, including: HIPAA, CMS/Medicare regulations, NIST 800‑63, SOC2, CCPA/GDPR, PCI
• Ability to translate regulatory requirements into product features and governance controls
• Proven ability to lead cross-functional teams and influence without authority
• Strong executive communication skills—able to articulate complex identity topics to non‑technical stakeholders
• Experience presenting roadmaps, risks, and product outcomes to senior leadership