Lead Product Manager

Form Health is a virtual obesity medicine clinic focused on delivering evidence-based obesity treatment through telemedicine. They are seeking a strategic Lead Product Manager to oversee Scheduling & Care Access, ensuring efficient patient access and provider utilization while driving product strategy and outcomes.

Responsibilities:

• You will own Scheduling & Care Access end-to-end, including provider availability, matching, and the scheduling experience across both patient-facing and internal workflows
• Develop a deep understanding of workflows across patients, schedulers, patient coordinators, and providers
• Identify the highest-impact jobs-to-be-done to improve access while reducing operational burden
• Use data to uncover bottlenecks and opportunities across the scheduling lifecycle
• Define the vision, strategy, and roadmap for Scheduling & Care Access in alignment with company goals
• Set and drive key metrics such as utilization, time-to-first-appointment, no-show rates, provider load balance, and conversion through scheduling flows
• Continuously iterate based on data, experimentation, and feedback
• Lead evaluation of third-party scheduling solutions vs. in-house development
• Prototype, test, and validate approaches, making recommendations grounded in data and long-term architectural fit
• Partner with engineering to shape the evolution of our scheduling platform
• Partner closely with engineering and design to ship, learn, and iterate quickly
• Prioritize work to maximize impact and reduce feedback cycles
• Ensure a high-quality, scalable experience across both patient and internal tools
• Translate business and user needs into clear product requirements, user stories, and functional specifications
• Lead demos, training, and communication across operations, clinical, commercial, and executive stakeholders
• Collaborate on adjacent roadmaps where scheduling intersects with other product and engineering teams

Requirements:

• 7+ years of product management experience, with time on scheduling or logistics products
• Healthcare or care delivery experience. You understand clinical workflows, eligibility, and the constraints that make healthcare scheduling materially different
• A bias for driving product decisions with metrics and analytics
• Comfort making and defending build vs. buy decisions, including evaluating third-party vendors and integrating across systems
• Ability to dive into technical problems (APIs, multi-system workflows, integrations across homegrown and third-party software) and communicate clearly across functions in a remote-first environment
• A track record of defining product vision, rallying support around it, and delivering iteratively against that vision
• Self-driven, adaptable, and excited to learn in a rapidly growing startup
• A genuine excitement for making compassionate, evidence-based healthcare accessible
• You believe in small-batch delivery and getting value into users' hands sooner rather than later. You've seen what large releases cost in feedback latency and risk