Form Health is a virtual obesity medicine clinic focused on delivering evidence-based obesity treatment through telemedicine. They are seeking a strategic Lead Product Manager to oversee Scheduling & Care Access, ensuring efficient patient access and provider utilization while driving product strategy and outcomes.
Responsibilities:
- You will own Scheduling & Care Access end-to-end, including provider availability, matching, and the scheduling experience across both patient-facing and internal workflows
- Develop a deep understanding of workflows across patients, schedulers, patient coordinators, and providers
- Identify the highest-impact jobs-to-be-done to improve access while reducing operational burden
- Use data to uncover bottlenecks and opportunities across the scheduling lifecycle
- Define the vision, strategy, and roadmap for Scheduling & Care Access in alignment with company goals
- Set and drive key metrics such as utilization, time-to-first-appointment, no-show rates, provider load balance, and conversion through scheduling flows
- Continuously iterate based on data, experimentation, and feedback
- Lead evaluation of third-party scheduling solutions vs. in-house development
- Prototype, test, and validate approaches, making recommendations grounded in data and long-term architectural fit
- Partner with engineering to shape the evolution of our scheduling platform
- Partner closely with engineering and design to ship, learn, and iterate quickly
- Prioritize work to maximize impact and reduce feedback cycles
- Ensure a high-quality, scalable experience across both patient and internal tools
- Translate business and user needs into clear product requirements, user stories, and functional specifications
- Lead demos, training, and communication across operations, clinical, commercial, and executive stakeholders
- Collaborate on adjacent roadmaps where scheduling intersects with other product and engineering teams
Requirements:
- 7+ years of product management experience, with time on scheduling or logistics products
- Healthcare or care delivery experience. You understand clinical workflows, eligibility, and the constraints that make healthcare scheduling materially different
- A bias for driving product decisions with metrics and analytics
- Comfort making and defending build vs. buy decisions, including evaluating third-party vendors and integrating across systems
- Ability to dive into technical problems (APIs, multi-system workflows, integrations across homegrown and third-party software) and communicate clearly across functions in a remote-first environment
- A track record of defining product vision, rallying support around it, and delivering iteratively against that vision
- Self-driven, adaptable, and excited to learn in a rapidly growing startup
- A genuine excitement for making compassionate, evidence-based healthcare accessible
- You believe in small-batch delivery and getting value into users' hands sooner rather than later. You've seen what large releases cost in feedback latency and risk