IT Support Specialist

Description

Percepto is the leading provider of autonomous inspection and monitoring solutions, harnessing robotics, including our very own market-leading industrial drone-in-a-box solution. Our team is made up of software and hardware engineers, industry experts and professionals who are all passionate about innovation and driven to push the boundaries of what’s possible with software, AI and hardware. We are a fast growing company with offices in Israel and the U.S., with Fortune 500 clients around the world. 

Information infrastructure and security is a critical matter in our product and operations. We are holding ourselves to the highest standards to make sure our teams have the up-to-date technology to work with and that the data of our organization and clients is well protected. We are looking for an IT support specialist who will contribute to the continuous effort of meeting the organization's IT needs and cyber security standards.

Why join Percepto? We care about the people we work with; we want our team members to grow and develop professionally, to find their job rewarding and intellectually stimulating, and of course - to have fun and feel that they are part of the Percepto family. 

Responsibilities

• Configure, monitor, and maintain computer systems, infrastructure, and networks (including Windows environments) to ensure high productivity, low friction, and increased security.
• Administer software licenses, such as Google Workspace and Microsoft Office/Teams, and manage access for all systems and services used by the company.
• Track and maintain hardware inventory, including managing IT procurement and coordinating lifecycle replacements for laptops and peripherals.
• Provide technical support during employee onboarding and resolve ongoing IT issues, including hardware performance troubleshooting and system lag investigations.
• Enforce IT policies and procedures, and manage permissions and access requests within tools like Jira.
• Collaborate with internal teams like HR and Finance to streamline service desk portals and manage asset-related payroll deductions.

Requirements

• 3+ years of professional experience in an IT support or systems administration role.
• Deep understanding of technical fundamentals in networking and proficiency in troubleshooting computer hardware, software, and networks.
• Extensive knowledge of Windows working environments and corporate network infrastructures.
• Proven analytical and problem-solving skills with the ability to prioritize tasks in a fast-paced environment.
• Excellent communication and interpersonal skills, with experience supporting users across multiple global locations.
• High attention to detail, thoroughness, and strong organizational skills for maintaining records and documentation.
• Hands-on experience with ITSM systems and service desk tools, such as Jira Service Management.
• Proficiency or experience with Google Workspace administration is highly preferred.

We offer:

• Competitive compensation
• Benefits: medical/dental/vision with company premium allowance, Health Reimbursement & Savings Accounts, 401(K) Plan
• Paid Time Off
• Great career opportunities
• Working with cutting-edge autonomous systems
• Full training provided
• Great team and supportive environment

Why join Percepto? We care about the people we work with; we want our team members to grow and develop professionally, to find their jobs rewarding and intellectually stimulating, and of course - to have fun and feel that they are part of the Percepto family.