Key skills
Unified CommunicationsVoIPSIPMicrosoft TeamsCisco WebExTelephony installationconfigurationVideo endpoint installationNetwork protocolsSecurity best practices8140 IAT Level II certificationCCNP CollaborationMicrosoft Certified Teams AdministratorLeadershipCommunicationCollaboration
About this role
MANTECH is a trusted partner to the Department of Defense, delivering cutting-edge projects that make a real impact. They are seeking a Senior Telecommunications Engineering Specialist to provide innovative and customer-focused IT support services for the U.S Army Corps of Engineers' unified communications infrastructure.
Responsibilities:
- Providing administrative, operational, and management support for the CASTLE-NET unified communications infrastructure, including voice and video conferencing systems
- Leading a team to support current infrastructure systems, platforms, tools, and components while maintaining standardized setups
- Assisting customers with virtual instruction on communication systems and installing and configuring handsets and video endpoints
- Planning and leading major technology assignments while evaluating performance results to recommend changes affecting project success
- Delivering world-class IT services and responsive customer support to exceed the expectations of USACE OCIO/G-6 IT end-users
- Functioning as a technical expert across multiple project assignments and supervising staff to ensure technical requirements are met
Requirements:
- Bachelor's degree in Telecommunications, IT, or a related field; or an Associate degree with 2+ years of experience; or 4+ years of relevant experience
- 8+ years of experience in unified communications, with at least 3 years in a leadership role
- Extensive knowledge of UC technologies such as VoIP, SIP, Microsoft Teams, and Cisco WebEx
- Proficiency in installing and configuring telephony and video endpoints, network protocols, and security best practices
- Must possess and maintain a 8140 IAT Level II certification
- Must possess a Secret security clearance prior to starting this position
- Relevant certifications such as CCNP Collaboration or Microsoft Certified: Teams Administrator
- Familiarity with the USACE IT environment, regulatory requirements, and data security best practices