Senior Customer Success Manager, Enterprise

Autodesk is a leading software company known for helping innovators turn their ideas into reality. They are seeking a Senior Customer Success Manager, Enterprise to manage a portfolio of strategic enterprise accounts, ensuring customer success and driving adoption of Autodesk solutions.

Responsibilities:

• Own and execute Customer Success Plans (CSPs) to deliver measurable business outcomes
• Drive adoption and consumption across enterprise accounts
• Build and maintain executive-level relationships (Director–C-suite)
• Lead Executive Business Reviews (EBRs/QBRs) and value-based conversations
• Partner cross-functionally (Sales, Consulting, Support) to align on account strategy
• Identify risks, drive mitigation, and ensure renewal readiness and growth alignment
• Act as the Voice of the Customer, influencing internal strategy and priorities

Requirements:

• 5+ years in Customer Success, Account Management, or Consulting
• Experience managing enterprise or strategic accounts
• Strong executive presence and stakeholder management skills
• Proven ability to drive adoption, retention, and customer outcomes
• Data-driven mindset with ability to translate insights into action