Customer Service Representative (Call Center) Temporary Contract

BDR Solutions, LLC supports the U.S. Federal Government in achieving their mission and goals. They are seeking several Healthcare Schedulers / Customer Service Representatives (CSR) to coordinate care for Veterans and assist in scheduling medical and dental appointments.

Responsibilities:

• Contact assigned list of Veterans to determine their medical appointment scheduling preference Provider and availability
• Contact In-Network providers to schedule appointment within Veteran Preference and contracted time frames
• Track all booked and arrived appointments for patients generated through outreach efforts
• Ensure patient confidentiality with the handling of all patient health information and records
• Communicate all issues with leader
• Support Inbound/Outbound patient phone calls
• Respond to or refers incoming calls in a prompt, pleasant, and professional manner
• Always remain in the call queue unless permission to leave is approved
• Confirm address spelling and verification of addresses using the appropriate software
• Administer schedule additions, changes, or inquiries in the appropriate database within required time frames
• Process scheduling requests in a timely fashion
• Work effectively in a structured, production environment
• Adhere to daily schedules and assignments
• Work with leadership team to identify and forward potential Quality of Care complaints
• Maintain strict member and company confidentiality
• Perform other related duties as assigned

Requirements:

• High school diploma or GED
• Must be able to start on June 15, 2026
• 1+ year of experience in a medical or health insurance environment. Includes claims processing, claims customer service, hospital, or medical/dental provider office etc
• 3-4 years of experience in a call center environment
• Knowledge of medical terminology (provider specialties, ICD/CPT codes etc.)
• Proficient in Microsoft office suite
• Must have workspace in the home with a door and no distractions
• Ability to multi-task and exhibit solid organizational skills, flexibility, time management and attention to detail
• Experience in a related environment (i.e., office, administrative, clerical, etc.) using phones and computers as the primary job tools
• Metric focused and ability to consistently meet productivity standards
• Must be able to type 35 WPM to qualify
• Must be detail oriented and able to effectively document and communicate details
• Must have outstanding communication skills (written and verbal) and be able to maintain relationships in a positive and professional demeanor
• Ability to work remotely from home with a high degree of accountability
• Previous experience supporting a Federal Contract