Customer Service Representative

SoTalent is seeking motivated Customer Service & Sales Representatives to support customers across multiple channels and deliver exceptional service. This role involves engaging with customers to address inquiries, resolving concerns, and maintaining documentation for quality assurance.

Responsibilities:

• Engage with customers via phone, email, chat, or social media to address inquiries and resolve concerns
• Manage challenging interactions with patience and professionalism, working to de‑escalate situations when necessary
• Escalate complex issues to appropriate teams as required
• Assist with general service requests, including payment‑related support
• Maintain accurate documentation for reporting, auditing, and quality assurance
• Identify trends and share feedback to support continuous improvement
• Work toward achieving defined sales and performance metrics
• Deliver service with confidence, empathy, and a customer‑first mindset

Requirements:

• High School Diploma or equivalent
• Minimum 6 months of customer service experience
• Must be 18+ years old
• Ability to type at least 25 WPM
• Comfortable using desktop computers with a working knowledge of Windows‑based systems
• Deliver service with confidence, empathy, and a customer‑first mindset
• Engage with customers via phone, email, chat, or social media to address inquiries and resolve concerns
• Manage challenging interactions with patience and professionalism, working to de‑escalate situations when necessary
• Escalate complex issues to appropriate teams as required
• Assist with general service requests, including payment‑related support
• Maintain accurate documentation for reporting, auditing, and quality assurance
• Identify trends and share feedback to support continuous improvement
• Work toward achieving defined sales and performance metrics
• Customer service or sales experience preferred
• College degree is an added advantage, but not required