Solutions Engineer

Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. They are seeking a Sales/Solutions Engineer to bridge the gap between business and technology, collaborating with sales and product teams to deliver seamless integrations for partners.

Responsibilities:

• Collaborate with our sales team to engage prospective partners, guiding them through discovery to uncover their unique needs and challenges
• Build strong relationships with new and existing ISV partners, ensuring their goals align with our solutions
• Analyze customer requirements, solve challenges creatively, and recommend tailored solutions that maximize revenue and streamline onboarding
• Deliver engaging product demos and confidently address questions about functionality, empowering clients to make informed decisions
• Support existing partners in expanding their offerings by introducing them to new products and capabilities
• Act as the bridge between sales, product, and implementation teams, providing insights and feedback to drive continuous improvement
• Document client interactions meticulously, flagging potential challenges early to keep projects on track
• Ensure a seamless transition from sales to project managers and implementation teams, setting partners up for long-term success

Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related field, or 4+ years of equivalent work or military experience
• 6-7 years of experience in Account Management or Sales/Solutions Engineering with a proven track record of achieving or exceeding performance metrics
• Demonstrated technical expertise, with the ability to understand, explain, and integrate complex systems, evidenced by successful completion of 5+ client implementations
• Proven ability to conduct 20+ client calls or video meetings monthly with professionalism and effectiveness, achieving a 90% satisfaction rating
• Delivered creative problem-solving solutions, resolving client challenges within established timelines in 95% of cases
• Strong communication and collaboration skills, coordinating between at least three internal teams (sales, relationship, and product) to deliver successful outcomes
• Maintained detailed records of partner discussions and follow-ups, ensuring 100% data accuracy in CRM systems or documentation
• Consistently identified and communicated client needs or potential issues, contributing to a 20% increase in client retention or satisfaction
• In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future
• Payments Industry experience
• SaaS experience