Part-time Customer Service Representative

Epoch.com is a leading Internet Payment Service Provider, enabling online companies to accept payments. They are looking for motivated individuals to join their Customer Service Department, where representatives will assist customers with billing inquiries and ensure high-quality service.

Responsibilities:

• Assist customers with billing inquiries and general issues relating to Internet purchases
• Issue membership cancellations
• Field in-bound calls
• Respond to customer emails and live chat requests
• Must be able to answer calls with courtesy and a pleasant demeanor

Requirements:

• 1 year or more in the Customer Service industry
• High school diploma or equivalent
• Ability to work a flexible schedule based on department needs
• Proficiency navigating the Internet
• Ability to multitask and adapt to changes
• Must be over 18 years of age
• Previous call center experience highly preferred