Part-Time Customer Service Representative

Outdoor Collective is seeking a reliable and customer-focused Part-Time Customer Service Agent to join our team at Spyder Active Sports. This role is responsible for assisting customers via phone while providing professional, solution-oriented support related to orders, warranties, product information, and general inquiries.

Responsibilities:

• Answer inbound customer phone calls and provide prompt, professional support
• Assist customers with order status, returns, warranties, and product questions
• Accurately document customer interactions in internal systems
• Maintain a positive and helpful attitude while resolving customer concerns
• Communicate clearly and professionally with customers and internal teams
• Follow company policies and customer service procedures

Requirements:

• Fluent in English (spoken and written)
• Strong communication and problem-solving skills
• Comfortable handling phone-based customer interactions
• Ability to work independently in a remote environment
• Basic computer skills and ability to navigate multiple systems
• Bilingual candidates are a plus
• Previous customer service experience preferred