Customer Success Manager, Ads Solutions

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The Customer Success Manager, Ads Solutions role involves managing relationships with advertising partners, guiding them through onboarding and campaign launches, and analyzing campaign performance to enhance their experience on the advertising platform.

Responsibilities:

• Own relationships with a portfolio of advertising partners, serving as their primary point of contact
• Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products
• Analyze campaign performance and provide clear, actionable recommendations to improve outcomes
• Identify opportunities to expand partnerships through increased product adoption and incremental investment
• Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value
• Surface advertiser feedback and insights to inform product improvements and long-term strategy
• Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem

Requirements:

• Has 3+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role
• Has experience managing advertiser or agency relationships in a platform, publisher, or adtech environment
• Is comfortable interpreting performance data and translating insights into strategic recommendations
• Has experience with data querying (e.g. SQL, advanced excel/GSheet)
• Communicates clearly and builds trust with both technical and non-technical stakeholders
• Operates with ownership and accountability in fast-moving, evolving environments
• Demonstrates sound judgment and a commitment to user trust and responsible platform growth