Customer Service Associate

Freightos is a global booking and payment platform for the freight industry, and they are seeking a Customer Service Associate to manage the portfolio of 7LFreight’s trucking carriers. The role involves maintaining accurate data and providing customer service through various communication channels.

Responsibilities:

• Manage the portfolio of 7LFreight’s trucking carriers, keeping their data accurate and our customers happy
• Process/interpret data from rate sheets (tariffs) and enter it into our proprietary system
• Provide Customer Service for our tools via email, phone and live chat

Requirements:

• Good typing skills and accuracy: 45+ wpm typing / 8000kph 10-key
• Excellent phone presence and ability to escalate calls to management
• High proficiency in Microsoft Excel
• Proficiency in Microsoft Office
• Strong attention to detail
• Ability to work in an unstructured environment
• Strong communication skills - written and verbal
• Ability to prioritize and think critically during busy work-flow periods
• Comfortable working in a role requiring regular interactions with various employees within the company
• Hold vision of broader company goals, understand, present, and reach business objectives, with an ability to align company and customer strategy
• Methodical, organized and detail-oriented
• Proactiveness, assertiveness and self-confidence, even in stressful situations
• Ability to prioritize tasks in order to reach individual & company goals in a fast-paced environment
• Fluent English speaker and writer
• The ideal candidate has related industry skills (freight, logistics, transportation, supply chain)
• Additional languages (Spanish is a big plus!)
• High School Diploma or equivalent
• Minimum 1-year customer service/ data entry experience
• Freight industry experience preferred but not required