Customer Success Engineer, Database (2nd Shift)

DigitalOcean is a cutting-edge technology company focused on simplifying cloud infrastructure. They are seeking a Customer Success Engineer, Database to provide high-touch support for strategic accounts, troubleshoot database performance issues, and guide customers on best practices while collaborating with cross-functional teams.

Responsibilities:

• Deliver hands-on technical support for database and cloud infrastructure issues across technologies such as MySQL, PostgreSQL, Valkey (Redis), MongoDB and Clickhouse, with exposure to cloud-native and Kubernetes environments
• Diagnose and resolve production issues impacting database performance, availability, replication, backups, and connectivity
• Guide customers in designing scalable, reliable, and high-performing database architectures on DigitalOcean
• Collaborate with senior engineers and stakeholders to support onboarding, migrations, customer success, and the resolution of complex escalations
• On complex escalations, contributing to root cause analysis and resolution
• Analyze customer architectures to identify improvement opportunities and recommend best practices
• Participate in incident response and on-call rotations to support critical customer issues
• Contribute to team growth through case reviews and knowledge sharing, while developing and maintaining technical documentation and playbooks to drive continuous improvement
• Advocate for customer feedback to influence product improvements and platform enhancements
• Identify opportunities to leverage automation and AI tools to streamline support workflows, reduce manual effort, and improve response quality
• Use monitoring and observability tools to diagnose performance bottlenecks and system behavior

Requirements:

• 2–5 years of experience in technical support, DevOps, cloud engineering, or similar roles
• Hands-on experience with some of the major database systems (e.g., PostgreSQL, MySQL, Redis, MongoDB, Clickhouse), with some familiarity across Kafka and others
• Strong Foundational knowledge of Linux, networking, and cloud infrastructure concepts
• Understanding of database fundamentals including backups, replication, indexing, and performance tuning
• Strong troubleshooting skills across application, database, and infrastructure layers
• Customer-first mindset with a passion for solving technical problems and delivering great support experiences
• Effective communication skills with the ability to explain technical concepts clearly
• Ability to work both independently and collaboratively in a fast-paced environment
• Proven experience contributing to open-source projects, particularly in the database ecosystem (e.g., MySQL, PostgreSQL, Redis, MongoDB) or related technologies like Kafka, OpenSearch, or database migration tools
• Exposure to cloud platforms (e.g., AWS, Azure, Google Cloud) and experience with multi-cloud or hybrid cloud environments
• Basic Experience to distributed systems or containerized environments (e.g., Kubernetes)
• Hands-on experience with Infrastructure-as-Code tools such as Terraform, Helm, or Ansible
• Contributions to open-source projects, technical blogs, or documentation related to databases or cloud-native technologies
• At least one of the Database Certifications, such as Oracle Certified Professional or Databases Administrator
• Exposure to one or more programming languages (PHP, Python, NodeJS) or a strong interest in developing coding skills