Nozomi NetworksRemote
Associate Customer Success Manager
United States of America
Full Time
2 days ago
Visa Sponsor
Key skills
AIProject ManagementCommunicationCustomer Success
About this role
Nozomi Networks is a leader in OT and IoT cybersecurity, defending critical infrastructure across the globe. They are seeking an Associate Customer Success Manager to engage with key customers, ensuring high satisfaction and successful product use while driving customer retention.
Responsibilities:
- Develop and manage a customer portfolio of small to mid-sized customers
- Own and drive the customer lifecycle – protect, nurture and deliver exceptional service to all customers
- Minimize customer churn through customer success plans and customer lifecycle management
- Resolve customer requests and concerns ensuring improvements to customer experience
- Conduct product demos
- Improve customer experience through data and trend analysis, ensuring relevant reporting to influence communication and engagement strategies with the customer and internally
- Maintain customer information accuracy to ensure that internal stakeholders always have clean data and customer information
- Work across departments ensuring proper customer visibility and outcomes are met
Requirements:
- Bachelors degree in Computer Science or Cyber Security
- 1+ years of work experience in a relevant technical customer-facing role
- Experience in performing project management activities
- Excellent communication and interpersonal skills
- Must be comfortable presenting and explaining technical concepts to both technical and non-technical audience
- Accountability, personal organization, and ability to multi-task
- Self-driven and proactive nature
- Patient and active listener
- Passion for service
- MBA (a plus)
- Internship experience as a CSM for a Cyber security vendor (a plus)
- Experience using a CSM platform such as Gainsight or Planhat (a plus)
- Demonstrable experience of using AI‑enabled tools as part of day‑to‑day work activities to improve efficiency, quality, or decision‑making
- Ability to work effectively with AI‑assisted tools while applying sound professional judgement and accountability for outputs