REMOTE Bilingual French Customer Service Representative

TEKsystems is a leading provider of business and technology services, and they are seeking a Remote Bilingual French Customer Service Representative. The role involves assisting customers with insurance inquiries and problem resolutions while ensuring customer satisfaction from a remote setting.

Responsibilities:

• 14 calls an hour, 100% on the phones all day
• Verify insurance with agents (for example if a deduction is too high)
• Upload information to company's internal website
• Leave scripted messages when insurance agents don't answer the phone (based on client approved messages)
• Training: First 3 weeks 8:30-5, they will go through class room training, shadowing, and handling calls with people listening in. There will be an assessment at the end of week 3 that will need to be passed at 80% in order to transition to the offered shift. If you do not pass, you will have one more week to clear the assessment or the assignment will be terminated

Requirements:

• High School Diploma
• Ability to type 30 WPM
• 1+ year of Customer service experience. This can include retail, call center, office work, data entry, restaurant
• Comfort level that they WILL be on the phones all day long
• demonstrate a time they meet performance expectations
• Positive attitude