Oracle Fusion Finance Support Lead

Requirement/Must Have:

• Strong expertise in Oracle Fusion Finance modules (GL, AP, AR, FA, CM, Projects).
• Experience in Oracle Fusion application support and incident management.
• Knowledge of Oracle Fusion architecture and cloud-based financial systems.
• Strong troubleshooting, root cause analysis, and problem-solving skills.
• Leadership experience managing support teams.
• Excellent communication and stakeholder management skills.

Experience:

• 8 to 10 years of experience in Oracle Fusion Finance support.
• Minimum 5 years in a lead or supervisory role.

Responsibilities:

• Lead and manage day-to-day operations of the Oracle Fusion Finance support team.
• Act as the primary point of contact for application support issues.
• Resolve incidents, service requests, and system issues in a timely manner.
• Analyze and troubleshoot complex functional and technical issues across finance modules.
• Oversee system configurations, upgrades, and patch management.
• Coordinate with Oracle and third-party vendors for issue resolution.
• Maintain system performance, security, and compliance standards.
• Develop and maintain documentation, SOPs, and training materials.
• Ensure compliance with internal policies and regulatory requirements.
• Mentor and coach team members to enhance performance and growth.
• Identify and implement process improvements and automation opportunities.
• Provide reports on system performance, incident trends, and support metrics.

Skills:

• Oracle Fusion Finance functional and technical expertise.
• Incident and problem management.
• Leadership and team management.
• Process improvement and automation.
• Strong analytical and communication skills.

Qualification and Education:

• Bachelor s degree in Finance or related field.

Should Have:

• Oracle Cloud Financials certification or similar credentials.
• Experience with ITIL frameworks and service management practices.
• Exposure to automation tools and process optimization.
• Experience working in global or distributed team environments.