Customer Success manager

BrandShield is growing and looking for a Junior Customer Success Manager to join their talented team. The role involves working with leading companies to analyze violations in trademarks and intellectual property, enforce violations on various platforms, and prepare customized reports.

Responsibilities:

• Working with leading companies
• Analysis of violations in the field of trademarks and intellectual property
• Enforcement of violations on different platforms: sites, e-commerce sites, social networks, and more. Enforcement of violations, exploitation of brands, distribution of fakes, and more
• Preparation of customized reports
• Analysis enforcement results and follow-up over time

Requirements:

• 1-3 years experience as a CSM
• Experience in cybersecurity, brand protection
• Outstanding verbal and written communication skills
• Excellent ability to work in a team, independent workability, ability to go down to details, and out of the box thinking
• Self-starter results-oriented, and coachable
• Thorough and professional follow-up skills
• High-level information and search capabilities