Lead Analyst Business Systems

Empower is focused on transforming financial lives by providing a flexible work environment and promoting internal mobility. The Lead Analyst Business Systems will lead cross-functional teams to optimize business processes and systems, ensuring alignment between stakeholders and IT teams.

Responsibilities:

• Lead cross-functional teams in an Agile environment to gather and document business requirements for software development projects
• Mentor junior and mid-level analysts and provide technical guidance
• Analyze and translate business needs into clear and concise user stories, ensuring alignment with project goals
• Orchestrate communication between business stakeholders and development teams to ensure a shared understanding of project requirements
• Drive analysis of existing systems and processes to identify opportunities for improvement and efficiency gains
• Partner with Quality Engineers and Software Engineers to review story requirements and validate system functionality
• Spearhead troubleshooting issues, conducting impact analysis, and recommending solutions
• Demonstrate system enhancements with project stakeholders
• Create flow diagrams and document technical solutions
• Lead Agile Ceremonies such as Planning, Grooming, Sprint Reviews, Sprint Retrospectives, and 3 Amigos
• Stay informed about industry best practices and emerging trends in business analysis and Agile methodologies

Requirements:

• Bachelor's degree in a related field preferred
• 7+ experience as a Senior Business Systems Analyst or equivalent technology industry background
• In-depth knowledge and ability to analyze complex business processes and identify areas for improvement
• Extensive experience in identifying and solving business problems through innovative and practical solutions
• Advanced communication skills to convey technical information in a clear manner to all levels
• Proficient in collecting, documenting, and managing system requirements from stakeholders
• Detailed understanding of highly complex multi-platform applications and systems
• Effective communication and documentation skills to create comprehensive reports, manuals, workflows, and specifications
• Experience with assigning tasks and managing project timelines and project resources effectively to ensure successful project delivery
• Ability to remain flexible and adaptable to shifts in project scope, requirements, or technological advancements, while also guiding the team through these transitions
• Experience in Contact Center, IVR, or digital platforms
• Knowledge of cloud environments (AWS preferred)
• Familiarity with data analysis and reporting tools
• Financial Industry Experience preferred
• Prior production support and troubleshooting preferred
• Experience as a QA or Developer preferred
• Exposure to security, compliance, or regulated environments
• Experience exceeding expectations in other roles on an Agile Development Team, such as Quality Engineer, Software Engineer, Product Owner, or Scrum Master preferred