Site Reliability Engineer, Cloud

Network to Code is a leader in network automation technologies, dedicated to revolutionizing how organizations manage their networks. As a Site Reliability Engineer on the Nautobot Cloud Engineering team, you will focus on operating and supporting the managed Nautobot SaaS offering, ensuring uptime, performance, and security in AWS environments.

Responsibilities:

• Operate and support Nautobot Cloud deployments in AWS, including EKS, EC2, RDS, and associated services
• Use Jira to manage operational and project-related tasks, track incidents, and document changes
• Support resolution of escalated issues related to other Kubernetes-like, including AKS or on-prem, customers as needed
• Deploy and update Nautobot instances using Helm charts, Kubernetes manifests, and automation workflows
• Automate improvements to CI/CD pipelines (GitHub Actions, Terraform, Ansible) for provisioning, upgrades, and configuration management
• Maintain observability tools (Prometheus, Loki, Grafana) to ensure accurate monitoring, alerting, and logging
• Troubleshoot application and infrastructure issues across containerized environments
• Collaborate with engineers across Cloud Operations, Nautobot Core, and Nautobot Apps teams to deliver cross-functional solutions
• Contribute to documentation for operational runbooks, troubleshooting guides, and architecture diagrams
• Participate in Agile ceremonies, including standups and retrospectives

Requirements:

• 3–5 years of experience applying DevOps or SRE practices to production systems
• 2+ years experience operating workloads in AWS, with a focus on EKS, EC2, IAM, and networking
• 2+ years working with Kubernetes (preferably in production) and Helm
• Proficiency in scripting languages such as Python or Bash
• Comfortable working in Linux-based environments
• Familiarity with monitoring, logging, and alerting solutions (Prometheus, Loki, Grafana, Datadog, ELK)
• Passion for reliability, customer success, and operational excellence
• Ability to troubleshoot complex distributed systems and quickly identify root causes
• Strong communication skills—able to clearly convey technical concepts to both peers and customers
• A proactive mindset, looking for opportunities to improve processes and prevent issues before they occur
• Flexibility to adapt to changing priorities and technologies
• Experience with IaC tools such as Terraform and configuration management tools like Ansible
• Familiarity with CI/CD pipelines (GitHub Actions, Jenkins, CircleCI, etc.)
• Skilled in using Jira to manage operational tasks, incident response, sprint planning, and project tracking. Experience with similar ticketing systems is also a plus
• Analytical and troubleshooting skills using k9s for real-time Kubernetes management and Terraform for diagnosing and resolving Infrastructure-as-Code deployment issues. Prior experience with these tools is a plus
• Networking fundamentals (equivalent to CCNA-level understanding) is a plus