Principal Product Designer

Housecall Pro is dedicated to improving the lives of home service professionals by providing innovative solutions. As a Principal Product Designer, you will lead the design strategy for AI-driven product experiences, ensuring they are intuitive and beneficial for users. The role involves mentoring the design team, collaborating with engineering, and advocating for users throughout the product development lifecycle.

Responsibilities:

• Lead the design strategy for complex, high-impact product areas that align with HCP's long-term goals, with an emphasis on AI-driven product experiences
• Define and drive the design vision for HCP's AI features, translating complex AI capabilities into clear, intuitive workflows for Pros
• Build and maintain sophisticated prototypes that push the boundaries of current product capabilities
• Architect scalable design systems that ensure consistency across all platforms and touchpoints
• Drive cross-functional alignment by communicating design vision to executive leadership and stakeholders
• Mentor and elevate the craft of the broader design team through critiques and best-practice sharing
• Integrate AI-driven workflows into the product experience to automate manual tasks for our Pros
• Collaborate with engineering to ensure high-fidelity implementation of complex interactions
• Analyze user data and feedback to iterate on product features and improve overall usability
• Identify and mitigate design risks before they impact the development cycle
• Advocate for the user at every stage of the product development lifecycle

Requirements:

• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
• Exceptional system-thinking skills and the ability to see how individual features fit into the macro ecosystem
• High degree of comfort with ambiguity and the ability to pivot based on new data or technology shifts
• Proactive mindset with a preference for actively using emerging AI tools in your daily workflow
• Strong communication skills with the ability to tell a compelling story around design decisions
• A 'builder' mentality that favors functional prototyping over static mocks
• Deep empathy for small business owners and the challenges of the trades industry
• 10+ years of experience in product design or a related field or equivalent work experience
• Proven track record of leading design for complex SaaS products at scale
• Strong prototyping and product development capabilities with a focus on functional output
• Advanced proficiency in design and prototyping tools (i.e. Figma, Framer, Principle)
• Comfort working in tools like Figma, though it is not your primary focus for execution
• Familiarity with AI/code-assisted platforms (i.e. Claude, Cursor, Codex)
• Deep understanding of modern front-end technologies and how they influence design feasibility
• Bachelor's degree in Design, HCI, or equivalent work experience