Customer Account Manager

Employ is transforming how hiring gets done with its innovative ATS solutions and AI companions. They are seeking a Customer Account Manager to manage a high-volume portfolio of digital customer accounts, focusing on revenue retention and identifying expansion opportunities.

Responsibilities:

• Manage a high-volume portfolio of digital customer accounts, driving revenue retention and identifying expansion opportunities
• Own the end-to-end commercial relationship, including renewals, contract execution, and customer engagement strategy
• Lead renewal cycles proactively, including early engagement for manual renewals and ensuring on-time execution across accounts
• Drive predictable revenue through accurate pipeline management, forecasting, and CRM hygiene
• Identify, prioritize, and execute expansion opportunities (e.g., upsells, license growth, pricing adjustments) within existing accounts
• Strategically assess a large portfolio to focus on high-potential customers and growth opportunities
• Monitor account health, identify churn risks, and partner cross-functionally to mitigate issues and protect revenue
• Collaborate with Customer Success and internal stakeholders to support customer outcomes and long-term growth
• Leverage Salesforce and automation tools to efficiently manage account activity, data accuracy, and customer engagement at scale
• Meet quota targets across retention and expansion, contributing to overall revenue growth and customer lifecycle value

Requirements:

• Minimum of 2 years of experience in account management, customer success management, or sales; SaaS experience preferred
• Proven track record of meeting or exceeding quota in a revenue-focused role
• Demonstrated experience managing renewals and identifying growth opportunities within an existing customer base
• Experience working within high-volume or scaled account environments, with the ability to prioritize effectively
• Proficiency in CRM systems (Salesforce preferred) and comfort using data to inform decisions
• Strong commercial acumen and ability to navigate customer conversations with a consultative approach
• Excellent organizational and time management skills, with the ability to manage multiple priorities simultaneously
• Clear and effective communication skills, both written and verbal
• Collaborative mindset with the ability to work cross-functionally and influence without authority
• Self-starter mentality with a high degree of ownership, accountability, and problem-solving capability