Automation Engineer IV

Availity, LLC. is a leading healthcare engagement platform focused on transforming the healthcare landscape. The Automation Engineer IV will play a key role in deploying, managing, and maintaining Event Management processes and automation that enhance system reliability and resilience.

Responsibilities:

• Mentoring and providing technical expertise to other members of the team as well as the broader organization
• Acting as one of two senior level resources on this 4 person team
• Designing, building, and maintaining Event Management and remediation automation that detects issues, enriches alerts with context, and escalates or resolves incidents appropriately
• Implementing and maturing event ingestion, correlation, and noise reduction strategies to ensure actionable, high-fidelity alerts
• Developing automated remediation workflows and runbook-driven actions that are safe, repeatable, and continuously improved
• Assisting in the design, development, and maintenance of tools that automate daily operational tasks and incident response actions
• Collaborating with observability and service management teams to improve signal quality, incident triage, and mean time to recovery (MTTR)
• Creative problem solving that includes investigating the root cause of technical anomalies and creating innovative, automated solutions
• Production incident management and escalations, with a focus on automation-first recovery where appropriate
• Research! Availity has a large/enterprise healthcare processing platform with many technologies to become familiar/expert level in understanding and supporting
• Expect the unexpected, be prepared to multi-task to stay in front of the workflow in a high-uptime, mission-critical environment

Requirements:

• 3–5 years of operations experience with large-scale, high-availability distributed systems
• Proven experience in AWS infrastructure, including EC2, S3, Lambda, and CloudFormation
• Splunk, New Relic, or other enterprise observability tool experience
• Experience designing event correlation, alert noise reduction, or automated remediation in ServiceNow
• Proficiency in Linux system administration
• Scripting experience with Bash or Python
• Experience building containerized applications
• Experience administering application container environments, specifically EKS
• Strong understanding of production monitoring, alerting, and incident response concepts
• Excellent problem-solving skills and the ability to work well in a fast-paced, collaborative environment
• Strong communication skills, with the ability to effectively convey technical concepts to both technical and non-technical stakeholders