Managed Services Engineer - Network

SHI International Corp. is a global provider of IT solutions and services, and they are seeking a highly skilled Network Engineer to join their Managed Service Provider support team. The role involves designing, implementing, and managing complex network infrastructures with a focus on security and performance, utilizing technologies such as Palo Alto, Juniper Mist, and Fortinet.

Responsibilities:

• Design, deploy, and maintain secure and resilient hybrid network solutions across on‑premises and cloud environments, leveraging Palo Alto, Juniper Mist, and Fortinet technologies, including Azure‑based infrastructure and ExpressRoute/MegaPort connectivity
• Manage, configure, and troubleshoot Palo Alto firewalls (hardware and VM Series in Azure), Fortinet firewalls, and Juniper Mist switching and wireless technologies
• Administer and optimize network security devices and policies across traditional and cloud network segments, ensuring compliance with security best practices
• Monitor network performance and security events using LogicMonitor, proactively addressing alerts and supporting capacity planning
• Oversee ExpressRoute/MegaPort connectivity, including configuration, monitoring, and troubleshooting of cloud interconnects
• Perform advanced troubleshooting, root cause analysis, and resolution for complex network issues across LAN, WAN, Wi‑Fi, and security platforms
• Manage network infrastructure projects, including upgrades, migrations, and greenfield deployments, ensuring minimal client disruption
• Configure, monitor, and optimize firewalls, VPNs, and security policies on Palo Alto and Fortinet platforms
• Implement and support wireless solutions, particularly Juniper Mist and Meraki, including site surveys, RF planning, and performance tuning
• Maintain network documentation, including topologies, configurations, and change logs
• Collaborate with client IT teams, vendors, and internal stakeholders to deliver high‑quality, client‑focused solutions
• Participate in the on‑call rotation and provide escalation support for critical network incidents
• Remain current on industry trends and best practices, recommending improvements as appropriate

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
• 5+ years of experience as a Network Engineer or in a similar role within an MSP or enterprise environment
• Expert‑level hands‑on experience with enterprise networking technologies, including Cisco, Meraki, Juniper Mist (switching, routing, wireless), and network management platforms
• Strong experience deploying, managing, and troubleshooting Palo Alto Networks firewalls (hardware, Panorama, and VM Series in Azure) and Fortinet security appliances (including FortiManager and FortiAnalyzer)
• Proficiency with Juniper Mist wireless solutions, including implementation and management of AI‑driven wireless networks
• Experience designing, configuring, and troubleshooting hybrid cloud connectivity solutions using Azure ExpressRoute and/or MegaPort
• Strong understanding of enterprise networking fundamentals, including TCP/IP, VLANs, routing protocols (OSPF, BGP, EIGRP), VPNs, and network segmentation
• Demonstrated ability to configure and troubleshoot Layer 2/3 switches, routers, wireless controllers, and firewalls
• Experience with network monitoring and management tools such as LogicMonitor, SolarWinds, PRTG, and Meraki Dashboard
• Excellent troubleshooting, analytical, and problem‑solving skills
• Strong documentation, communication, and customer service skills, with the ability to communicate effectively with both technical and non‑technical audiences
• Strong sense of ownership, accountability, collaboration, and the ability to manage multiple priorities in a client‑facing environment
• Ability to travel up to 10% annually
• Participation in a rotating on‑call schedule, including after‑hours support
• Occasional evening, weekend, or holiday work as business needs require
• Ability to meet utilization targets established by leadership
• Must successfully pass a CJIS background check upon hire and annually thereafter
• Experience in a managed services provider (MSP) environment
• Experience with SD‑WAN and cloud‑managed networking solutions
• Hands‑on experience with network automation or scripting (e.g., Python, Ansible)
• Familiarity with infrastructure‑as‑code or automation concepts
• Experience supporting complex, multi‑client network environments
• CCNP or equivalent advanced networking certification preferred
• Palo Alto PCNSE certification preferred
• Fortinet NSE 4/5/7 certifications preferred
• Juniper JNCIS or JNCIP certifications preferred
• Azure Networking certification preferred
• ITIL Foundation certification preferred