Senior Customer Success Manager - Market Access

Clarivate is hiring a Senior Customer Success Manager - Market Access to join their Life Sciences and Healthcare team in a US Remote role. The position involves leading customer relationships and program advancement to ensure retention and growth for Market Access customers, serving as a trusted advisor while driving best practices and implementing process improvements.

Responsibilities:

• Build and deepen relationships with customer stakeholders, serving as a trusted advisor to drive long-term success
• Maximize customer retention through proactive engagement, strategic planning, and ongoing value delivery
• Analyze customer needs and product usage to create and execute strategic success plans that drive adoption and value realization
• Partner cross-functionally with Product, Sales, and Operations to improve customer experience and influence organizational improvements
• Identify and support growth opportunities within existing accounts that align customer needs with Clarivate solutions
• Champion customer success best practices, mentor team members, and contribute to process improvements that enhance program effectiveness

Requirements:

• Bachelor's degree or equivalent relevant work experience
• 7+ years of experience in a customer-facing role
• 3+ years of experience working on or with Market Access or Commercial teams within the Healthcare or Life Sciences industry
• Experience in a Business Development or account growth-oriented role
• Strong understanding of Market Access, including its role in healthcare and the critical strategies and workflows used by pharmaceutical Market Access teams
• Working knowledge of the US healthcare and payer landscape, including drug coverage, restrictions, and pharmaceutical or medical claims data