Business Analyst II

First Citizens Bank is a financial institution seeking a Business Analyst II to support the execution of risk programs and promote risk awareness within the Business Unit. This remote role involves collaborating with First Line Business Risk & Control partners to identify risks, support Card Product Owners, and ensure adherence to risk management standards.

Responsibilities:

• Issue Management – Proactively identify and resolve timely issues that arise from business activities. Partner with Business Risk and Controls (BR&C) teams in reviewing root cause analysis of issues, control deficiencies, and complaints. Determine mitigation requirements such as process, procedure, and/or control enhancements while leveraging business risk & control advisory. Support tracking and execution of mitigation plans, including documentation of evidence to support closure and address any effective challenge
• Risk Operational Support – Maintain sufficient knowledge of business operations, risks, controls and related laws and regulatory guidance. Support the business in impact and analysis of changing standards and regulatory requirements. Support the business in identifying associated gaps and remediation plans. Lead the development of process, procedure, and/or control enhancements to close gaps. Support business in addressing effective challenge and feedback on gap closure. Collaborate with BR&C teams on ongoing monitoring, developing key risk indicators, and understanding key risk drivers
• Risk Governance – Maintain regular touchpoints with the business and First Line BR&C team to manage multiple activity trackers. Ensure the appropriate stakeholders are aware and involved in various risk activities. Support organizing large initiatives into tactical projects, proactively tracking due dates, and managing multiple schedules. Support completeness and accuracy of business risk reporting
• Collaboration – Maintains “open ears” when participating in meetings and activities, and in partnership with BR&C, escalate scenarios or items that qualify for additional program adherence. Tactically support the business in meeting the risk program requirements. Examples include (but are not limited to): issues, operational risk events, product developments or enhancements, procedure refresh, risk assessments, controls documentation, business continuity plans, and records management

Requirements:

• Bachelor's Degree and 3 years of experience in System Support or Analytics
• OR
• High School Diploma or GED and 7 years of experience in System Support or Analytics
• Card or Banking experience
• Risk management experience
• Internal/external consulting and audit experience
• Familiarity with FDIC Large Financial Institution Standards and key regulations impacting Consumer Banking business lines preferred
• Proficiency in Microsoft Office, Excel and PowerPoint
• Strong written communication and interpersonal as well as analytical skill
• Proven leadership ability
• Ability to prioritize and multi-task
• Resourceful, self-starter, able to work independently or on teams and cross-functionally
• Superior analytical and problem-solving skills
• Highly developed oral and written communication skills
• Comfort and confidence in interaction with all levels of management and second line teams
• Ability to adapt to changes to the business and risk management requirements