LocalStackRemote
Senior Enterprise Customer Success Manager (CSM)
United States of America
Full Time
3 hours ago
$152,000 - $220,000 USD
Visa Sponsor
Key skills
Customer SuccessEnterprise Customer ManagementDeveloper ToolingDevOpsCloud InfrastructureCI/CD WorkflowsHubSpotCRM PlatformsStrategic Account PlanningRetention ManagementCustomer ExpansionStakeholder ManagementExecutive presenceCSaaSCRMCI/CDSales
About this role
LocalStack is a fast-growing Series A startup focused on revolutionizing cloud development processes. The Senior Enterprise Customer Success Manager will act as a strategic partner to customers, ensuring they realize measurable value from the platform while managing a portfolio of enterprise accounts and driving customer retention and expansion.
Responsibilities:
- Operate as a strategic partner to customers, not a reactive support layer, leading success planning, aligning on business goals, and ensuring customers realise measurable value from the platform
- Maintain GRR >90% with risks proactively identified and mitigated ahead of renewal
- Ensure customers are actively using core use cases with demonstrated, measurable value
- Continuously identify and influence meaningful expansion opportunities through account insight and engagement
- Manage the portfolio with structured, forward-looking engagement, supported by consistent success plans and cross-functional alignment with TAMs, Sales, and Product
Requirements:
- 7+ years of experience in Customer Success managing large enterprise customers, preferably in developer tooling or DevOps-focused SaaS
- Demonstrated ability to navigate complex engineering organizations, including DevOps, platform, and infrastructure teams
- Experience leading 10-20 enterprise accounts, working with Ic to C level stakeholders
- Past executive presence to lead renewal conversations, QBRs, and value discussions
- Proven track record of driving strong retention outcomes (e.g., GRR) and expanding customer value through adoption, executive engagement, and strategic account planning
- Technically fluent and able to engage credibly with engineering teams; familiar with cloud infrastructure, CI/CD workflows, and developer tooling concepts (no coding required)
- Familiarity with HubSpot and other CS/CRM platforms
- Experience in a high-growth startup or scale-up environment, where you've contributed to both building and executing CS motions