Key skills
ConfluenceCommunication
About this role
Job Title: Technical Writer (Cisco Licensing)
Location: Remote
Employment Type: Full-Time (Contract)
Duration: Long-term (expected to span multiple quarters)
Start Date: Immediate
Role Overview:
We are seeking a skilled Technical Writer with experience in Cisco Smart Licensing to create clear, concise, and business-friendly documentation. This role requires the ability to translate complex technical concepts into easily understandable content for both technical and non-technical stakeholders.
Key Responsibilities:
- Develop, write, and maintain technical documentation related to Cisco Smart Licensing
- Translate complex technical information into clear business language for diverse audiences
- Create user guides, process documentation, SOPs, and knowledge base articles
- Collaborate with engineers, product teams, and business stakeholders to gather information
- Ensure documentation accuracy, consistency, and alignment with organizational standards
- Support documentation for licensing workflows, compliance, and operational processes
- Review and update existing documentation for clarity and completeness
Required Qualifications:
- Proven experience as a Technical Writer in IT, networking, or enterprise environments
- Hands-on experience with Cisco Smart Licensing
- Strong ability to translate technical concepts into business-friendly language
- Excellent written and verbal communication skills
- Experience working with cross-functional teams
Preferred Qualifications:
- Familiarity with Cisco networking products and licensing models
- Experience with documentation tools (e.g., Confluence, SharePoint, MadCap Flare)
- Understanding of IT asset management or software licensing compliance
Key Skills:
- Technical writing and documentation
- Stakeholder communication
- Attention to detail
- Analytical thinking
- Ability to work independently in a remote environment