Engineering Manager, Incidents

Mapbox is the leading real-time location platform for businesses, providing tools for navigation of people, packages, and vehicles. As the Engineering Manager of the Incidents team, you will lead a multi-disciplinary team to develop and deliver solutions that detect, validate, and provide live road updates, ensuring reliable service for thousands of customers.

Responsibilities:

• Deliver complex, high-impact projects while providing technical expertise and mentorship to your team
• Operate your team’s day-to-day and be hands-on in project management and sprint planning
• Manage operational best practices for on-call and related responsibilities
• Empathize with internal and external customers delivering features that address their needs
• Manage and develop the team through hiring, retaining, mentoring, and continually building the team’s capabilities
• Drive company, product, and team objectives, carrying your team and relevant stakeholders along in the decision-making
• Work with Product and Engineering teams to develop the long-term business strategy driving the team’s work
• Establish, track, and iterate on operational metrics to ensure the team is delivering products that meet or exceed customer expectations
• Determine best engineering practices and promote them within the team and across Mapbox
• Foster a culture of collaboration, innovation, diversity, and data-driven decisions on the team

Requirements:

• 5+ years of people management experience: You have managed remote engineering team(s) leading to product execution and business outcome while growing and developing a team of engineering talent
• Hire & Develop: You understand the importance of hiring the best diverse talent and creating a culture where your team members can learn & grow with the organization
• Technical Expertise: You have deep knowledge and experience of building scalable web services and data pipelines in AWS
• Operational Excellence: You drive a culture of quality and continuous improvement within your team and personally embody a passion for monitoring, metrics, triage, resolving customer issues, and iterative improvement. You help foster the end to end development of clearly designed interfaces, documentation, thorough test coverage, and effective code reviews
• Ownership & Execution: You own the vision, lead the strategy, and guide the team to execute towards building the future of your product
• Customer Focus: You care deeply about your customers and their problems, and you work tirelessly to innovate on their behalf
• Strong written and verbal communication: You can talk and write about complex ideas concisely to a wide audience