Manager, Project Management Office - US Remote

PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The Manager of the Project Management Organization (PMO) will lead a team of Project Managers responsible for delivering successful projects across multiple product lines, focusing on operational excellence and customer satisfaction.

Responsibilities:

• Manage and mentor a team of Project Managers, ensuring alignment with organizational goals and best practices
• Foster a culture of accountability, collaboration, and continuous improvement
• Refine existing PMO processes and create missing processes to ensure alignment by the team on expected delivery and outcomes
• Collaborate between managers and directors across all platforms to align existing processes, areas of improvement, and project outcomes
• Partner with Sales teams to assist in pre-sales activities, including scoping and developing Statements of Work (SOW)
• Provide guidance on project feasibility, timelines, and resource planning during the sales cycle
• Participate in pre-sales calls to define implementation processes and data gathering prior to contract signature
• Help manage SOW, pricing, timeline, and CRS templates to be utilized with the team
• Coordinate with sales leaders and other professional services leaders on pricing and licensing needs with platform enhancements and new features
• Coordinate with product teams for platform enhancements as a client advocate based on project needs and feedback
• Escalate product functionality that would enable closing a sale or putting a go-live at risk
• Maintain ownership of a limited portfolio of projects, applying PMO standards and best practices while modeling effective project delivery and supporting continuous improvement across the organization
• Oversee operational processes for multiple product lines, including project setups in project management tools
• Coordinate sales-to-services transitions to ensure seamless handoff and customer experience
• Serve as an escalation point for project-related issues, driving resolution, and maintaining client satisfaction
• Maintain client satisfaction surveys for post implementation clients
• Help to coordinate with Customer Success and Support teams with project transitions
• Create monthly status reports and assist in the creation of board reports quarterly
• Be responsible for monthly and quarterly utilization and productivity reporting

Requirements:

• Bachelor's degree in Business, Project Management, or related field
• Minimum 6+ years of project management experience, with at least 3 years in a leadership role
• Experience working closely with Sales teams and supporting sales enablement processes
• Experience working with Smartsheet; certification in Smartsheet preferred
• Must be exceptional Project Manager in their own right
• Strong understanding of project management methodologies (PMP or similar certification preferred)
• Excellent communication, negotiation, and stakeholder management skills
• Ability to manage multiple priorities across diverse product lines
• Proficiency in project management tools and CRM systems
• Certification in Smartsheet preferred