Lead Project/Program Manager (E-Commerce/Retail)

Space Dinosaurs builds fast, high-converting ecommerce experiences for the world's top brands. They are seeking a Lead Senior PM to drive the strategy, execution, and delivery of complex digital product initiatives within the E-Commerce and Retail domain for their customers, managing large-scale digital experience programs and coaching Product Managers.

Responsibilities:

• Lead large, complex programs or portfolios with multiple work streams and cross-functional teams
• Oversee delivery across projects, ensuring:
• Scope, timelines, and budgets are managed effectively
• Delivery aligns with client business goals and KPIs
• Risk assessment and mitigation strategy definition
• Act as engagement leader, accountable for:
• Delivery quality
• Financial performance (margin, utilization)
• Client satisfaction and outcomes
• Lead digital initiatives such as:
• E-Commerce platform implementations and replatforming (e.g., Shopify, Magento, custom stacks)
• Omnichannel retail experiences
• Checkout optimization, merchandising, and personalization
• Partner with clients to modernize digital storefronts and improve conversion and customer journeys
• Leverage analytics (GA, Adobe Analytics, etc.) to inform product decisions and optimize performance
• Support end-to-end product strategy and delivery for large-scale E-Commerce and Retail initiatives
• Contribute to product vision, KPIs, and success metrics aligned to business outcomes such as conversion, revenue, and customer experience
• Lead product discovery efforts, including user research, requirements definition, and roadmap creation
• Balance strategic thinking with execution, ensuring both high-level alignment and detailed delivery excellence
• Manage, mentor, and grow a team of Product Managers
• Provide coaching across:
• Product discovery
• Agile execution
• Stakeholder management
• Foster a high-performance, collaborative culture focused on continuous improvement and retention
• Serve as a trusted advisor to senior client stakeholders (Director+ / Executive level)
• Lead:
• Strategic discussions
• Roadmap alignment
• Escalation management
• Translate business needs into scalable product solution
• Partner closely with Engineering and Architecture teams to:
• Define scalable solutions
• Estimate scope and delivery timelines
• Facilitate technical discussions and challenge assumptions when needed
• Work across Design, Data, Marketing, and Customer Success teams
• Support sales and pre-sales efforts, including:
• Solution design
• Estimation and proposals
• Statement of Work (SOW) creation
• Contribute to practice growth, including:
• Delivery best practices
• Process improvements
• Hiring and team development

Requirements:

• 8–10+ years of experience in Program/Project Management, Product Management, or Digital Delivery
• Proven experience leading large-scale Agile software delivery programs (15+ team members)
• Strong background in E-Commerce and Retail digital products
• Experience managing client-facing engagements and executive stakeholders
• Deep expertise in Agile, Scrum, Kanban
• Backlog management and prioritization
• Product lifecycle (discovery → launch → optimization)
• Experience with web analytics tools (Google Analytics, Adobe Analytics, Tag Managers)
• Strong ability to translate business requirements into product solutions
• Manage ambiguity and complex delivery environments
• Excellent communication, leadership, and problem-solving skills
• Familiarity with AI tools to assist in deliver of product features or personalization
• Experience with modern web technologies (React, Next.js, Node.js)
• Background in Retail, Omnichannel, or Direct-to-Consumer (DTC) environments
• Background in Consulting or Technology Services
• Certifications in Agile, Scrum, or Product Management