Senior Project Manager

Symetri USA is a company that combines technology and business process consulting to enhance project delivery in land and building operations. They are seeking a Senior Project Manager to oversee client engagement and service delivery, ensuring consistent quality and financial performance while managing client relationships and project scopes.

Responsibilities:

• Serve as the primary day-to-day contact for clients receiving recurring services
• Host monthly/biweekly check-ins, reviewing utilization, value, and upcoming priorities
• Plan monthly service allocations and ensure delivery teams are aligned with expected efforts
• Maintain engagement calendars and ensure recurring deliverables are met on time
• Maintain and validate a service backlog aligned to the service package or statement of work
• Manage change requests when priorities or workload exceed the contracted scope
• Assign tasks to consultants and specialists, ensuring workload balance
• Oversee quality control on deliverables and consistency of service across months
• Monitor hours/burn rate against contracted monthly allocations
• Provide revenue forecasts for recurring services, identify opportunities for expansion or contract renewal
• Support monthly invoicing accuracy (planned vs actual)
• Identify trends that may jeopardize renewal or satisfaction (Scope creep, low engagement, budget risks)
• Facilitate issue resolution and escalate complex blockers to PMO leadership
• Deliver recurring performance reports & value summaries to Service Leaders
• Track KPIs such as utilization, delivery quality, and retention metrics
• Compile strategic proposals that meet client expectations
• Coordinate responsible parties for scope input
• Ensure measurable outcomes are identified and outlined in scope

Requirements:

• Project Management Professional (PMP) Certification, preferred
• 3 or more years of project management experience
• 3 or more years using project management software preference
• Bachelor's degree or equivalent experience
• Valid driver's license and clean driving record
• AECO/Manufacturing Industry Experience Preferred
• Autodesk Application knowledge Preferred
• Confidence in taking full responsibility for large-scale projects
• General knowledge of manufacturing business systems and/or processes (CRM, ERP, PDM, PLM, and CAD)
• Strong interpersonal, written and verbal communication skills
• Detail oriented with strong organization skills
• Pro-active/self-motivated
• Ability to work effectively both independently and as a member of a team