Senior QA Automation Engineer – Scrum Master & IVR

Cognizant is seeking a Senior QA Automation Engineer – Scrum Master & IVR who will champion quality and Agile best practices across digital platforms. This role involves driving quality assurance for web and IVR applications, designing automated test frameworks, and collaborating with cross-functional teams.

Responsibilities:

• Serve as a CX‑focused Scrum Master or Quality Champion, embedding Agile and continuous improvement practices across teams
• Drive end‑to‑end quality assurance for web and IVR applications, ensuring reliability, performance, and an exceptional user experience
• Design, build, and maintain scalable automated test frameworks using Playwright and TypeScript for UI, API, and regression testing
• Review functional and technical requirements, collaborating early with Product Owners to identify risks, gaps, and edge cases
• Leverage GitHub Copilot to accelerate test development, improve code quality, and optimize automation workflows
• Partner closely with Agile teams and vendor organizations to validate deliverables, ensure quality standards, and support vendor management activities
• Participate actively in Scrum ceremonies, providing quality insights and risk assessments
• Ensure compliance with organizational standards, regulatory guidelines, and industry best practices, particularly within Insurance-domain solutions

Requirements:

• 5–8 years of experience in Quality Engineering or Software Testing roles
• Strong hands‑on experience with Playwright and TypeScript for automated testing
• Experience performing end‑to‑end QA for web and IVR‑based applications
• Solid understanding of Agile/Scrum methodologies, with active participation in Scrum ceremonies
• Proven ability to review requirements, identify risks early, and define effective test strategies
• Experience collaborating with cross‑functional teams and external vendors
• Practical experience using GitHub Copilot or similar AI‑assisted development tools
• Scrum Master or Agile certification(s)
• Experience in Vendor Management within the Insurance domain
• Strong CX mindset with a focus on usability, performance, and reliability
• Excellent communication and stakeholder‑management skills