SchooLinksRemote
Customer Success Manager, SMB / Scale Team
United States of America
Full Time
4 hours ago
$65,000 - $80,000 USD
Visa Sponsor
Key skills
SaaSSalesforceCRMProject ManagementCustomer Success
About this role
SchooLinks is a growing company focused on customer success, and they are seeking passionate individuals to join their Customer Success Team. The role involves supporting smaller school districts, driving strategy through data, and managing onboarding and engagement processes.
Responsibilities:
- Work in a collaborative team to meet onboarding, usage, and renewal targets for your portfolio of districts
- Onboard new districts by leading their project kickoff, data integration, and training sessions
- Assess usage, engagement, and outcome data to determine health and action needed at each of your districts
- Build and maintain director and executive level relationships at each of your districts
- Facilitate renewal process (quote, verbal approval, signature) for your districts
- Provide well-structured customer feedback to our Product Team, collected during the various customer engagements
- Continuously define, document problems and challenges faced by our districts
- Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools
Requirements:
- 3+ Years Professional Experience
- 1+ years experience in implementation and customer success for a SaaS company (ideally in the K12 or EdTech industry)
- Strong ability to multi-task and manage a large book of business
- Experience or Ability to work in a remote environment
- Strong interpersonal skills
- Project management skills (understand task dependencies/sequence and manage of tasks)
- Positive attitude - you can stay optimistic in high stress situations
- Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it
- Ability to close renewal and multi-thread to discover expansion opportunities
- Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required
- Ability to Travel up to 10% of the time to customer meetings, trainings, occasional conferences and company offsite events