Technical Support Analyst III
Richmond, Texas, United States of America
Contract
20 hours ago
$30 USD
Key skills
GoAISSO
About this role
Description
About the Role
We are seeking a Technical Support Analyst III (EHR Security Analyst), this role plays a critical part in securing and supporting an enterprise-level Electronic Health Record (EHR) system.
You will be responsible for managing user access, enforcing security policies, and supporting end users while ensuring compliance with healthcare regulations such as HIPAA.
Key Responsibilities
Requirements
RequiredQualifications
PreferredQualifications
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
About the Role
We are seeking a Technical Support Analyst III (EHR Security Analyst), this role plays a critical part in securing and supporting an enterprise-level Electronic Health Record (EHR) system.
You will be responsible for managing user access, enforcing security policies, and supporting end users while ensuring compliance with healthcare regulations such as HIPAA.
Key Responsibilities
- Define, manage, and maintain EHR security roles, access controls, and user permissions
- Map and maintain position definitions, including Millennium Position Preferences and OHPAC security groups
- Provide Tier 1 support to EHR end users for access and security-related issues
- Collaborate with IT, Security Officers, and compliance teams to develop and enforce security policies
- Monitor user access and activity to ensure appropriate system usage
- Conduct internal audits and identify potential risks or vulnerabilities
- Assist in user provisioning and deprovisioning processes
- Investigate and respond to security incidents, ensuring proper documentation and resolution
- Support system upgrades, patches, and maintenance activities (Cerner/OHPAC)
- Participate in audits (internal and external) and ensure compliance readiness
- Stay current on emerging threats, regulatory updates, and security best practices
- Recommend improvements to strengthen the overall EHR security environment
Requirements
RequiredQualifications
- 3+yearsofITexperience(5+yearspreferredinrelevantareas)
- StrongunderstandingofEHRsystemsandsecurityframeworks
- Experiencewith:
- ActiveDirectory(AD)
- SingleSign-On(SSO)
- Multi-FactorAuthentication(MFA)
- Identityandaccessmanagementsolutions
- KnowledgeofHIPAA,HITECH,andhealthcaresecurityregulations
- StrongtroubleshootingskillsrelatedtoEHRsecurityandaccessissues
- Experiencesupportingapplicationsinafast-pacedenvironment
- Excellentcommunicationandcollaborationskills
- Provenabilitytomanagemultipleprioritieseffectively
- Strongcommitmenttocustomerservice
PreferredQualifications
- ExperiencewithOracleHealth(Cerner)EHRsystems
- FamiliaritywithDiscernandCCL
- ExperiencewithhealthcareITinfrastructure(networking,firewalls,databasesecurity)
- ExperiencewithmonitoringtoolssuchasP2Sentinel
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.