Manager Customer Reations

This is 100% onsite work position based in Tallahassee,FL. Apply only if you are willing to relocate.

Education: A bachelor’s or master’s degree from an accredited college or university in Computer Science, Information Systems, or other related field.

Certifications: Certification in Process Improvement Methodologies is must

Required Experience:

1.      Strong experience in IT,  process engineering, and in project management;

2.      Experience in methodologies such as Lean Six Sigma (Green or Black Belt), or Kaizen

3.      Strong experience in mapping out business processes, identifying bottlenecks, and analyzing inefficiencies;

4.      Experience with tools like Microsoft Visio, Lucidchart, or specialized business process modeling tools (e.g., Business Process Model and Notation [BPMN] software like Bizagi or ARIS);

5.      Strong verbal and written communication skills and interpersonal skills

6.      Strong leadership and motivational skills.

Preferred Experience:

1.      Familiarity with regulatory standards relevant to the corrections Industry (e.g., Health Insurance Portability and Accountability Act of 1996 [HIPAA], Criminal Justice Information Services [CJIS] Security Standards, etc.)

2.      Experience designing processes that comply with industry-specific standards.