Product Operations Manager

SourceDirect Talent is partnering with a company in the SaaS space to find a Product Operations Manager. This role is responsible for establishing and operationalizing frameworks and processes to successfully deliver and scale an existing product portfolio while ensuring operational readiness for existing products and releases.

Responsibilities:

• Establish and maintain operational readiness frameworks for existing products, releases, and product partners
• Define and enforce readiness criteria to ensure offerings are implementable, supportable, and scalable
• Build and standardize processes for ongoing product releases, partner enablement, and cross-functional execution
• Coordinate execution across Product, Professional Services, Sales, Marketing, Support, and Engineering to ensure alignment and accountability
• Serve as the central point of coordination for third-party partners (e.g., AG Mednet, Pharmaseal), ensuring operational alignment and scalability
• Translate product enhancements and partner initiatives into clear operational plans, including workflows, ownership, and delivery models
• Establish and maintain structured customer feedback loops, incorporating insights from internal and external Product Advisory Councils into operational planning
• Identify and resolve gaps between product design and real-world customer usage
• Define and track key metrics related to readiness, operational efficiency, and partner performance
• Provide clear communication on readiness status, risks, and dependencies to internal stakeholders and leadership
• Continuously improve processes and frameworks to reduce friction and support scale
• Conduct market research and interview customers to obtain product feedback, inform go-to-market strategy, and validate customer profiles
• Partner with internal stakeholders across Product, Professional Services, Sales, Marketing, Support, and Engineering
• Collaborate with external partners (e.g., AG Mednet, Pharmaseal, ThoughtSphere) to ensure successful execution and delivery of integrated solutions

Requirements:

• 6+ years of relevant experience in Product Operations, Organizational Readiness, Project Management, and/or Product Management
• Bachelor's degree
• Strong ability to bring structure to ambiguous and evolving environments
• Proven experience driving cross-functional initiatives without direct authority
• Excellent organizational and operational thinking skills
• Strong stakeholder management and communication skills, including executive-level interaction
• Ability to balance strategic thinking with hands-on execution
• Clinical trial experience
• Experience working with third-party vendors or strategic partners