Customer Success Engineer

Scandit is a technology company that automates workflows and provides actionable insights to various industries. They are seeking a Customer Success Engineer to support key enterprise accounts, ensuring customer adoption, value realization, and growth through technical guidance and collaboration with internal teams.

Responsibilities:

• Own a portfolio of key US enterprise accounts and drive measurable outcomes against adoption, retention, and growth
• Become a deep expert in Scandit's products, SDKs, and use cases to guide customers through technical decisions
• Lead discovery conversations to translate customer business needs into feasible Scandit solutions
• Help customers integrate Scandit into their broader enterprise IT and mobile ecosystem
• Build and configure tailored demos; share code snippets and small integrations to unblock customers
• Run workshops, adoption reviews, and QBRs with both technical and business stakeholders
• Identify at-risk accounts early and lead mitigation; spot expansion opportunities and partner with sales to act on them
• Represent the voice of the customer internally, partnering with Product, Engineering, Support, and Sales
• Use modern AI tooling (Claude Code, etc.) to accelerate customer-facing technical work