Director of Product Magagement

Zócalo Health is a tech-enabled, community-oriented primary care organization focused on underserved populations. The Director of Product Management will lead product managers in scaling a community-oriented primary care model and ensuring measurable outcomes for high-need members and health plan partners.

Responsibilities:

• Operate within a multi-domain product organization, where each Director owns a distinct area of the product while collaborating closely on cross-domain dependencies and shared outcomes
• Lead and develop a team of product managers, raising the bar on problem framing, prioritization, metric definition, stakeholder management, and product judgment
• Own the roadmap for your product domain (e.g., Care Operations or Data & Platform), translating company strategy into a clear 1–2 year direction and quarterly priorities. Partner with the VP of Product to align domain strategy with company-wide priorities and long-term product direction
• Own outcomes for your product domain, ensuring roadmap decisions translate into measurable improvements in business performance, care delivery, and operational efficiency
• Guide product managers in translating domain strategy into clear quarterly plans, success metrics, and execution priorities
• Improve the operating cadence between product and engineering, helping teams plan effectively, escalate risk early, and manage tradeoffs clearly
• Ensure product investments are tied to measurable business outcomes, including care team efficiency, reporting reliability, operational leverage, member experience, and revenue-impacting workflows
• Improve cross-functional decision-making so product work moves faster, with clearer ownership, fewer escalations, and stronger alignment across product, engineering, operations, and clinical leadership
• Coach PMs to lead their domains strategically, not just executionally, including identifying opportunities to simplify workflows, reduce manual work, and create more scalable product solutions
• Help build a stronger product organization by shaping team standards, ways of working, and expectations for what strong product management looks like at Zócalo

Requirements:

• 9-10+ years of product management experience, with at least 3 years directly managing other product managers
• Experience building workflow-driven, operations-heavy, or systems-oriented products in healthcare or value-based care
• Strong track record of turning messy business and operational processes into product roadmaps, decisions, and shipped solutions that improve outcomes
• Experience partnering closely with engineering on sequencing, tradeoffs, and delivery in technically complex environments
• Ability to connect product decisions to measurable business outcomes such as efficiency, reporting reliability, quality, cost reduction, or revenue impact
• Strong cross-functional leadership skills and comfort working with executives, operators, clinical teams, and field-facing teams in addition to engineers and designers
• Comfort operating in ambiguity with incomplete data, imperfect tooling, and fast-changing priorities
• Experience in value-based care, Medicaid, Medicare, care operations, population health, or clinical workflow products
• Experience working with EHR systems, care coordination platforms, payer reporting workflows, or other operational healthcare systems
• Startup or growth-stage experience where you helped build product infrastructure, team norms, and operating mechanisms rather than only inheriting them
• Experience balancing new product investment with maintenance, technical debt, operational reliability, and cross-functional change management
• Proficiency using AI tools to improve product and engineering workflows, including requirements development, planning, analysis, and delivery support