Senior Living Sales Development Representative (Weekend Role, Fully Remote)

NextWave Co is dedicated to helping senior living communities increase their bookings by managing lead management and follow-up processes. They are searching for a highly proactive and organized Senior Living Sales Development Representative to offer personalized support to clients in the senior living industry, primarily by contacting warm prospects and scheduling tours.

Responsibilities:

• Respond to prospects interested in senior living and schedule tours of senior living communities
• Provide comprehensive support to clients, acting as a primary point of contact between clients and prospects
• Anticipate client needs and proactively coordinate resources to address issues
• Manage customer satisfaction and provide excellent customer service
• Assist with communication and scheduling appointments with individuals interested in touring a senior living community
• Prepare, edit, and coordinate communication materials
• Handle and distribute incoming communications, while monitoring and responding as needed
• Manage and track tasks, projects, goals, and deadlines using CRM software
• Assist with other duties as required, with potential to expand responsibilities based on performance and business needs

Requirements:

• Fluency in English
• Proven experience in customer satisfaction and customer service
• Experience with computers, call software, and CRM software (Hubspot, Go High Level, etc)
• Strong communication skills with a keen attention to detail
• Exceptional organizational and time management skills
• Ability to work independently and remotely
• High level of discretion and confidentiality
• High school diploma or equivalent
• Previous experience in the senior living industry is a plus