Field Applications Engineer

Synapse ITS is focused on deploying advanced traffic safety solutions, and they are seeking a Field Applications Engineer to support the performance and customer success of their systems. This role involves hands-on technical support, system validation, and customer training while collaborating with various stakeholders to ensure optimal system functionality.

Responsibilities:

• On-site commissioning, troubleshooting, and maintenance of WWVDS and cameras with contractors, agencies, and engineers
• Consults with existing and prospective clients (DOTs, municipalities, and contractors) to assess and understand needs related to WWVDS and Carmanah traffic safety solutions
• Provides technical support and guidance to customers on inbound phone calls, emails, and tickets
• Supports product and deployment continuous improvement, ensuring that customer requirements are met while also recommending appropriate configurations, layouts, and potential product modifications
• Acts as a subject matter expert on WWVDS, including system functionality, detection accuracy, false positive mitigation, and integration with traffic infrastructure
• Participates in field testing, validation, and commissioning including after-hours and evening work to simulate real-world conditions and ensure system accuracy
• Recommends system configurations, layouts, and improvements based on field performance and customer requirements
• Assists with research, development, and validation of new products and enhancements related to WWVDS and intelligent transportation systems (ITS)
• Develops and delivers technical training to distributors, agencies, and contractors on installation, configuration, and maintenance of the products
• Creates and maintains training materials including presentations, installation guides, troubleshooting documentation, and video content
• Collaborates cross-functionally with engineering, product management, and sales teams to support product launches and ongoing improvements
• Travels up to 50% to support customer meetings, field deployments, system testing, and training activities across various project sites
• Performs other duties as assigned

Requirements:

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or equivalent work experience
• 5+ years of experience in technical sales, field applications engineering, or related product support roles
• The position requires approximately 50% travel and includes occasional evening or nighttime work to support field testing and commissioning of wrong way detection systems under live traffic conditions
• Bachelor's degree preferred or equivalent relevant experience
• An ideal candidate will have prior experience in the traffic / ITS industry and with exposure to Wrong Way Vehicle Detection Systems (WWVDS) or similar roadway safety technologies
• Vehicle detection systems (radar, video, thermal, LiDAR)
• Traffic controllers and cabinets (NEMA TS2, 33X, ATC)
• ITS cameras and networking gear
• Field wiring and installation practices
• Solar-powered systems and roadway lighting